Lieferung und Rückgabe

Prices in the online shop include VAT. Shipping cost will be calculated at checkout depending on your delivery zone. Your order will be shipped with DHL on the next working day after we receive your payment. Estimated delivery time for Germany is 1–3 working days, for the EU 3–5 working days, and for the rest of the world 5+ working days.

Delivery cost

Zone 1: Germany
Flat rate 3,70€
Free delivery from 50€ order value

Zone 2: European Union
Flat rate 7,90€
Free delivery from 70€ order value

Zone 3: Countries outside of the European Union
Flat rate: 9,90€
Free delivery from 100€ order value

Returns

You can request a refund without giving reasons within a period of two weeks after receiving your order. Refund requests after the period of two weeks are reviewed on a case by case basis. We don’t enclose a return label to each shipment in order to avoid unnecessary waste. Please get in touch with our support at hello@nackt.co if you would like to return your purchase, and we will provide you with the return label and further instructions.

As soon as we receive your return, we will refund the full price of your purchase using the same payment method you used for your purchase. Please inform us in case you would like a refund with a different method.

Returns must be shipped in a sturdy box or container to protect the goods from damage during shipment. You will have to bear the direct cost of returning the goods.

We reserve the right to deduct the legally permissible amount from the refund amount in case of use, opened packaging or any damage to the goods.